FALLINGO™ ANTI-SPAM POLICY
Domain: https://fallingo.com
Owner: FALLINGO, LLC
Abuse contact: abuse@fallingo.com
Last updated: September 7, 2025
1) Commitment
At FALLINGO™, we reject the sending of unsolicited email (spam) in any form. All commercial or informational communications are made only based on valid consent, a duly assessed legitimate interest, or an existing contractual relationship, and always with a clear option to unsubscribe immediately and free of charge.
 

2) Scope
This policy applies to:
Communications via email, SMS, WhatsApp/Telegram, automated calls, push notifications, social media messaging, and bots.
Forms, funnels, and lead magnets on fallingo.com and subdomains.
Email/SMS providers, affiliates, partners, ambassadors, and contractors who send messages on behalf of FALLINGO™.
 

3) What is spam?
It is any unsolicited bulk or individual message sent without a valid legal basis, concealing the sender's identity, lacking an opt-out mechanism, or misleading the recipient about its origin, purpose, or conditions.
 

4) Regulatory Framework
Although we operate globally, our practices seek to align with standards such as (but not limited to):
US: CAN-SPAM Act, TCPA (SMS/calls), FCC/FTC rules.
EU/EEA/UK: GDPR/UK-GDPR, ePrivacy/PECR.
Canada: CASL.
LatAm: Local anti-spam and personal data laws (e.g., LFPDPPP Mexico, LGPD Brazil, Habeas Data, etc.).
Note: This policy is not a substitute for legal advice. We adapt processes according to jurisdictions applicable to the recipient.
 

5) Acceptable Shipping Principles
Consent: We prefer double opt-in (email/SMS confirmation). Consent is specific, informed, and verifiable.

Identification: All communications clearly identify FALLINGO™ and provide contact information.
Transparency: Subject and content accurately reflect the purpose. No deceptive lures are used.
Reasonable frequency: The promised frequency and topic preferences are respected.
Simple unsubscription: Visible, functional, and immediate unsubscribe link or instruction (≤ 2 clicks or "STOP" via SMS/WhatsApp).
Data protection: Processing in accordance with our Privacy Policy and applicable law.
Proof: We retain evidence of consent, including time, IP address, source, and version of the form.
 

6) Specific channels and rules
6.1 Email
Required: Identifiable from, physical address or representative, and unsubscribe link.
Techniques: SPF, DKIM, DMARC in p=quarantine or p=reject; list-id; bounce handling (hard/soft).
Content: No guaranteed financial claims; include risk disclaimer where applicable.
6.2 SMS/WhatsApp/Telegram
Opt-in: Explicit opt-in (checkbox + consent text).
Opt-out: Keywords: STOP, UNSUBSCRIBE, EXIT; automatic unsubscribe confirmation.
Timing: We avoid nighttime sending depending on the recipient's time zone.
6.3 Web/App Push
Requires browser/system permission. Easy revocation in user settings.
6.4 Automated Calls
Only with prior consent and test registration; always with the option to stop receiving them.
6.5 Social Media Messaging
No bulk sending without prior permission. We respect platform rules.

7) Collection and Use of Contact Information
Allowed
Forms on fallingo.com (double opt-in recommended).
Purchases/contracts and existing customer relationships.
Events/webinars where the user agrees to communications.
Prohibited
Purchasing, renting, or scraping databases.
Adding contacts without evidence of consent.
Copying partner lists without agreement and documentary proof.
 

8) Affiliates, Partners, and Ambassadors
Must sign the Anti-Spam Addendum and submit creatives for prior approval.
Use of templates with required fields (ID, unsubscribe, trackable domain).
Prohibited: Cloaking, deceptive rotation, unauthorized forwarding, hidden incentives.
Audits: We may request sending logs and opt-in evidence.
Sanctions: Immediate suspension, withholding of commissions, and termination for cause.
 

9) Strictly Prohibited Practices
Identity concealment or header forgery.
Misleading subject lines or promises of guaranteed profits.
Sending to purchased or scraped lists.
Lack of an opt-out mechanism or ignoring opt-out requests.
Sending after opting out or to domains on suppression lists.

10) Technical and Operational Measures
Double opt-in by default for newsletters.
List hygiene: deletion of inactive/bounces, deduplication, validation.
Feedback loops with ISPs (complaints < 0.1%).
IP/domain throttling and warming.
Respectful tracking (UTM, no invasive pixelation).
CAPTCHA and limiting submissions from forms.
Content reviews: financial risk disclaimers and links to Terms/Privacy.
 

11) Consent and Preference Management
Preference Center: topics, frequency, channel.
Logging: date/time, IP, user agent, opt-in source, legal copy version, and confirmation tests.
Evidence retention: minimum [X] years or as required by applicable law.
 

12) Subscription and Unsubscription: Sample Texts
Subscription (checkbox next to the send button):
"I authorize FALLINGO™ to send me informational and commercial communications about trading and investment. I can unsubscribe at any time."
Email footer (required):
"You received this message because you subscribed to fallingo.com or are a FALLINGO™ customer. To stop receiving emails, click Unsubscribe or reply with UNSUBSCRIBE."
SMS/WhatsApp:
"FALLINGO™: tips/alerts. Reply STOP to cancel."
 

13) How to report abuse (complaints procedure)
If you receive a message that you consider spam on behalf of FALLINGO™, please forward it to abuse@fallingo.com with:
A screenshot of the entire message (including headers or metadata where possible).
Receiving address/channel and date/time stamp.
Any additional information (form where you did not provide consent, etc.).
Response SLA: We acknowledge receipt within 48 business hours; investigation and resolution within 10 business days (blocking, deletion, issuer sanction, if applicable).